Ticket help
How can we help?
Tech FAQ + checklist before opening a ticket. For drops/mobs use the AI Assistant.
Describe the steps you already tried.
Include the exact error message (no password).
Add time, character and map for in-game issues.
Never send your password, PIN or payment data.
Download the client from zeryon2.eu, run the patcher as Administrator, and temporarily disable antivirus if it blocks files. If the update fails, delete the partial pack folder and restart the patcher.
Check your login/password on the website. Blocked account or forgotten password → open a ticket with your account name (no password). Connection errors → check your firewall and wait a few minutes if the server is under maintenance.
Run a full patch, use windowed mode, and update your graphics drivers. Persistent lag → ticket with time, map, and character. Never send passwords or payment details.
Log in, pick a category, describe the issue (min. 15 characters). Staff sees the report and replies on Discord or in-game.
Staff never asks for your password. Do not write it in tickets or chat. Reset it on zeryon2.eu.
Open a ticket
You must be signed in with your game account to submit a ticket.
Sign in on zeryon2.eu, then return here.